#AyalaCitizen Diary: Serve
Many Ayala employees responded to the COVID-19 crisis with passion and kindness. Here are some stories of selfless service which inspired us
Serve with Gratitude
Jen Paglinawan for APMC - Cebu IT Park
“While it was tempting to secure our own safety and enjoy the comforts of being with our families during the lockdown, we decided to stay and serve our community.
“After four months of staying in the property, we are proud and grateful. Proud because my team and I were able to support our community despite this pandemic. Grateful for the support of our principal and the APMC family.
“On this journey, I have realized that gratitude can be a powerful tool for resilience in this pandemic. l. Indeed, the pandemic might have changed our lives, but one thing will remain constant: our firm commitment to protecting our communities' health and safety.”
Serve with Compassion
Meg Innocencio for AMPC Greenbelt Townhomes Team
“Setting our own worries aside, we stayed on to continue to be of service to our residents.
“One of our residents had a member of her household test positive for COVID-19. The family was able to comfortably quarantine in their unit without having to worry about their day to day needs, because we took care of their logistical requirements until their unit was declared COVID-free. We also secured medicines and food for an elderly resident who couldn’t leave her unit due to an accident.
Going above and beyond our scope of work stems from our genuine desire to be of heartfelt service to others. The sincerity, malasakit and Bayanihan spirit of the Greenbelt Townhomes community is truly what makes us proud to be an Ayala Citizen.”
Serve with Courage
Marcos Angeles, bellman at SEDA Vertis North, nominated by Alexandra Nicole Torres
I would like to recognize Marcos Angeles for fearlessly stepping up and volunteering for a difficult job, for the sake of the company and the community.
In the first one hundred days, Marcos Angeles, a bellman of Seda Vertis North, stayed home once the lockdown was announced because his function was not critical during the hotels’ limited operations.
However, when Seda Vertis North [was undermanned], Marcos immediately stepped up. He was the first to train as a Public Area Attendant under Housekeeping. Despite being in the frontlines of our hotel, he showed no fear about taking on a new role and was able to display his malasakit-driven brand of service, which he has always been known for. He was able to pivot his years of training from one function to another, trading in his Front Office uniform for Housekeeping, to respond to the needs of Seda Vertis North.
Marcos just sees it as helping out his Seda family. “Willing po ako mag-duty po sa ibang department na kulang sa tao dahil may hindi nakakapasok. Naisip ko na kahit sa ibang department ako, basta makakatulong ako.Ito na din po yung isang way na makatulong sa kabutihan ng company …Ang Seda ay hindi na iba sa akin. Mahal ko ito and ito na ang second home ko. And sa maliit na paraan, makatulong din ako sa family ko.”
Serve as One
Jon Dugenia, Globe Network Technical Group
“The Ayala group worked as one to convert Qualimed Sta Rosa and Evoliving Center into COVID-19 facilities. There was no single person dictating what to do, but a collective team effort where everyone worked with just one frame of mind: para sa Bayan, at sa kapamilyang Ayala.
“Everyone was there to support—no conditions, just results; where adjustments and decisions were made on-the-fly. Teams from APMC, AC Health, Ayala Land, MDC and Globe came together as the Ayala Community.
“It was the Ayala Group’s finest hour.”#
POSTED 23 OCTOBER 2020
